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Service Needs Assessment
The Assessment Process
BroadReach Technology Advisors considers the service needs assessment (SNA) as a critical first step in creating a strategic plan intended to improve operations and/or reducing costs. The SNA involves evaluating the current telecom services used by the client and identifying opportunities for improvement. Our approach to the SNA generally includes the following:
1: Understand the client's needs:
The first step is to understand the client's current telecom service needs and how they use these services. This could involve reviewing their current telecom service contracts, usage reports, and speaking with key stakeholders to understand their pain points and areas for improvement.
The next step is to evaluate the client's current telecom service providers and their offerings. This involves analyzing service contracts, charges for services related to current market rates, service level agreements, and evaluating the provider's network coverage, reliability, and customer service.
3: Identify Gaps in Services
5: Prioritize Service Providers
Overall, a service needs assessment for reviewing a client's telecom service providers involves understanding the client's current telecom service needs, evaluating current providers, identifying gaps in services, researching alternative providers, prioritizing providers, and developing a plan for transitioning to the new services.