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Service Needs Assessment

The Assessment Process

BroadReach Technology Advisors considers the service needs assessment (SNA) as a critical first step in creating a strategic plan intended to improve operations and/or reducing costs. The SNA involves evaluating the current telecom services used by the client and identifying opportunities for improvement. Our approach to the SNA generally includes the following:

1: Understand the client's needs:

The first step is to understand the client's current telecom service needs and how they use these services. This could involve reviewing their current telecom service contracts, usage reports, and speaking with key stakeholders to understand their pain points and areas for improvement.

2: Evaluate Current Service Providers

The next step is to evaluate the client's current telecom service providers and their offerings. This involves analyzing service contracts, charges for services related to current market rates, service level agreements, and evaluating the provider's network coverage, reliability, and customer service.

3: Identify Gaps in Services

Based on the evaluation, the next step is to identify gaps in the client's current telecom service offerings. This could include areas where the service is unreliable, areas where the service is not meeting the client's needs, or areas where the service is costing much more than current market rates.

4: Research Alternative Providers

Once gaps in services are identified, the next step is to research alternative telecom service providers that can offer the client a better service. This could involve evaluating the offerings of multiple providers to find the best fit for the client's needs.

5: Prioritize Service Providers

Based on the evaluation of alternative service providers, the next step is to prioritize the providers that can offer the client the most value. This could include comparing the costs and benefits of each provider and evaluating the impact of switching providers on the client's operations.

6: Develop a Strategic Plan

Once the best-fit service providers are identified, the final step is to develop a plan for transitioning to the new services. This could involve negotiating new service contracts, implementing new services, and ensuring a smooth transition for the client's operations.

Overall, a service needs assessment for reviewing a client's telecom service providers involves understanding the client's current telecom service needs, evaluating current providers, identifying gaps in services, researching alternative providers, prioritizing providers, and developing a plan for transitioning to the new services.