call center woman with headset

Contact Center

The face of managing customer contacts, inquiries, support and sales is changing. Over the last few years, innovations in the cloud make it so that it’s not just about responding to the customer, but engaging with them.

Engagement takes many shapes, but it’s now about contact center employees being better equipped and prepared to take each call or online chat, that they know browser history, or historic purchases or consumer preferences.

It’s arming call center agents with knowledge of what to do with IP addresses, locations and perhaps some other personal information like his/her age. Combining new analytics with demographics is paving the way for more insightful, persuasive and overall better interactions with customers.

Cloud contact centers help your customers with:

  • Unified access across multiple locations on one platform
  • Reducing CapEx with a pay as you go model
  • Enhancing self-service and social media engagement
  • Maintaining industry and regulatory compliance
  • Reducing system complexity and providing the ability to overlay existing infrastructure
  • Inherent software updates/upgrades along with built in redundancies, security and DR/BC plan

Trending Now

  • Unified access across multiple locations on one platform
  • Reducing CapEx with a pay as you go model
  • Enhancing self-service and social media engagement
  • Maintaining industry and regulatory compliance
  • Reducing system complexity and providing the ability to overlay existing infrastructure
  • Inherent software updates/upgrades along with built in redundancies, security and DR/BC plan

Contact Center Partners - CCAS


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